SHIPPING & RETURNS

1.Shipping Policy

1.1 Order Processing

It typically takes 1 - 3 business days for orders to process and leave our warehouse. Processing times do not account for weekends or holidays. Orders are processed in the order in which they are received. We offer a number of shipping options which can be selected at checkout. Shipping costs may vary depending on weight, postal code, and shipping method. Remote locations may require additional time for delivery.

2.2 Standard Domestic Shipping

Standard Domestic Shipping rates will vary based on package weight and shipping address. Rates will be shown during the checkout process on the Shipping Method screen, prior to payment.Delivery times are based on orders placed between Monday – Friday. All orders received after 2 PM PST will begin processing the next business day.

3.3 International Shipping

International Shipping rates vary based on package weight, shipping address and shipping method. Please allow 1 - 3 business days for order processing and 4 - 8 week for delivery (depending on shipping method). 2-day expedited shipping is available to some countries. Your international shipping options will appear on the Shipping Method page of checkout, based on your location. Customs & import fees may apply to some international orders. These fees fluctuate by country and order value, and we have no influence or control over these types of fees. The customer is responsible for all customs and / or import fees. By law, we cannot lower the invoice value or send the order as a gift.

4.4 Business Days & Holidays

All orders process and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

5.5 Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

DUE TO COVID-19, ORDER PROCESSING AND SHIPPING TIMELINES MAY BE SLIGHTLY DELAYED.

2.Return & Exchange Policy

If you require a product replacement because of a Mancipo error, please send us back your product(s) within 5 days of receipt of goods. We will refund the cost of standard return postage and send you a replacement order with free postage.

If you require a full refund of your order because of a Mancipo error, please send us back your product(s) within 5 days of receipt of goods. We will give you a full refund, including the delivery costs, provided that you have returned the goods to us in their original condition. Refunds are processed within 5 business days of receipt.

If for any reason you are not entirely satisfied, you may return any item in its original condition within 5 days of receipt. You will be refunded for your product(s) and initial delivery costs. Please note that return costs will not be reimbursed. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. We cannot accept items back that have been opened or used, unless the product is damaged or defective.

Please note that you must retain proof of postage for all returns. An email will be sent to confirm the receipt and processing of your return request.

If you have questions about returns email us at urbanseagull34@gmail.com