Question 1

When will my order ship?

Accepted Answer

Normally all orders are processed upon receipt. Please allow 1 - 3 business days for processing. Processing and shipping time estimates do not account for holidays or non-business days. For more detail click here.

Question 2

Do you ship to my country?

Accepted Answer

We ship to many countries and we offer different shipping options to best meet your needs.

Question 3

How much are shipping costs?

Accepted Answer

We are so excited to offer free shipping for domestic & international orders!

Question 4

Shipping to freight companies

Accepted Answer

For packages delivered to a freight forwarding company, Nude cosmetics is not responsible for any lost, missing, or damaged goods. Unfortunately, we cannot make any exceptions to this policy.

Question 5

How do I update my shipping address after I place an order?

Accepted Answer

Unfortunately, we are unable to make changes to the address once the order is placed. We are not responsible for orders that are lost during shipping due to error in address entry.

Question 6

What if my order has missing, wrong and/or damaged items?"

Accepted Answer

We are sorry that you had issues with your order and will do our best to make it right.
 
Please email us at urbanseagull34@gmail.com and provide your order number along with a photo of what was received.
 
Note that international customers are eligible for a refund or gift card only. Domestic customers may be eligible for a replacement. 
 
All damaged/missing or wrong items must be reported to us within 5 days of receiving your package. Keep in mind, that items shipped using a mail forwarding service are not eligible for replacements of any kind.

FAQ

Frequently asked questions