FAQ

Normally all orders are processed upon receipt. Please allow 1 - 3 business days for processing. Processing and shipping time estimates do not account for holidays or non-business days. For more detail click here.

We ship to many countries and we offer different shipping options to best meet your needs.

We are so excited to offer free shipping for domestic & international orders!

For packages delivered to a freight forwarding company, Nude cosmetics is not responsible for any lost, missing, or damaged goods. Unfortunately, we cannot make any exceptions to this policy.

Unfortunately, we are unable to make changes to the address once the order is placed. We are not responsible for orders that are lost during shipping due to error in address entry.

We are sorry that you had issues with your order and will do our best to make it right.

Please email us at urbanseagull34@gmail.com and provide your order number along with a photo of what was received.

Note that international customers are eligible for a refund or gift card only. Domestic customers may be eligible for a replacement.

All damaged/missing or wrong items must be reported to us within 5 days of receiving your package. Keep in mind, that items shipped using a mail forwarding service are not eligible for replacements of any kind.